South Africa

★★★★★   We Provide You with the Highest Level of Services for Ecigarettes and Eliquid   ★★★★★

Any queries, email to support@electroncigarettes.co.za

Maintenance, Repairs and Upgrades, Shipment and Payment

Maintenance

ecigs cleaning
Cleaning

It's very important to clean the E-liquid condensed from evaporation in the battery joint, adapter, atomizer tubes and mouthpiece, which could cause the corrosion to the battery core, the blockage of atomizer, flavor changed, and the taste of drop of eliquid directly. Cotton butts or rolled soft tissue can be used for cleaning.

Ecigarette Battery
ecigs charging

Switch off ecigarette battery while not smoking for some time, or keeping in the pocket and hand bag in case ecigs switch button is pressed by other goods accidentally. It is recommended to have ecigarette battery fully charged before stored for not smoking for a long time because ecigarette battery become irreversible damage when its output voltage is lower than 3.2v by discharging itself. Charge the battery while the switch button is blinking or the level of battery power is too low to support the smoking. These can prolong the life of battery.

Wuzland® Eliquid
e-liquid

Eliquid must be kept at room temperature, in dark or shady and cool place, under ventilated and dry condition. The bottle should be kept in the box and closed tightly after use, especially to light smokers.

Repairs and Upgrades

Ecigs batteries and atomizers

Among our Wuzland® Electronic Cigarettes, the batteries and atomizers of most models can be matched with each other for assembling, any of them can be replaced if faulty, coils and silicon sealers are also available for replacement to repair the atomizers. New e-cigarettes parts are provided for replacing and upgrading. This does decrease the cost of smoking electronic cigarettes and improve the after-sale services. Instruction to repair ecigarettes are described in Articles and Reports.

To Repair the E-cigarettes Li-ion Batteries
Battery Repair

When the battery positive node is not touching its counterpart of the USB charger or the coil in the atomizer, the charging of battery or smoking of ecigarette will be certainly failed. The circuit completion has to be checked before the fault is considered.

To fix the problem, simply use a hand tool for grinding to file and shorten the tube (opening) of battery. This may be done when the node was damaged or worn out, which causes the disconnection of battery to the charger or the coil of atomizer.

To Repair the Leaking Atomizers
Leaking Factors

The leaking of atomizers is usually caused by the overflow and blockage of the e-liquid in the coil which leads to taste the e-liquid directly, or the worn out sealers such as silicone rongs or caps, and the burnt out wicks inside the coil after the long term usage.

To settle the problems of the blockage or overflow, just shake out the overflowing e-liquid from the atomizer, and clean the center tube or mouthpice of the atomizer.

Leaking Factors

The worn-out of silicone cap can cause the e-liquid leaking into center tube of the atomizer, in this case the e-liquid can be tasted directly while pulling the ecigs. A piece of silicone washer may be added on the cap to block the leaking. This may also be done when the coil against the center tube can not be tightened and closed when the coils are replaced separately.

Shipment

The followings are the list of shipping services and their costs which we use to deliver our products to customers all over South Africa. Certainly the clients may organize their own courier services to pick up.

Kindly be advised that our costs of shipment may be a little bit higher than the prices of delivery companies due to our extra cost for package, transport to post and insurance. However we charge the shipment per deal no matter how many goods to be delivered and should they be damaged, lost or stolen during the delivery, the goods will be resent in our cost.

SAPO Ordinary Parcel Counter to Counter: R50
Shipment SAPO

It may take 3 to 5 days to be in clients' post office for collection, unfortunately we all know the time is not guarantted. A tracking number will be emailed to the buyer after the parcel is posted.

SAPO Speed Service Counter to Counter: R90

It may take 1 to 3 days to be in clients' post office for collection. It may be longer to remote areas.

Postnet to Postnet: R105

It may take 2 to 4 days to be clients' postnet office for collection depending upon the office location.

Courier to door service - Greater JHB only: R40

The delivery takes half to 2 days. The delivery areas are in Greater JHB only, from Lanseria to Alrode, Roodepoort to Spring, but excluding Midrand.

Courier to door service - Gauteng Province: R45

The delivery takes 1 to 2 days. The delivery areas cover whole gauteng province and eastern parts of Northwest Province closed to Gauteng.

Courier service - Major districts and cities: R50

This delivery to door service takes 2 to 3 days. The delivery is available in most areas of Gauteng; Cape Town and neighboring cities; central east of North West Province; coast areas from Mossel Bay to Plettenberg Bay including George, and from Port Shepstone to Richards Bay; districts from Pietermaritzburg to Durban. Other major cities: Polokwane, Louis Trichardt, Tzaneen, Rustenburg, Nelspuit, Witbank, Welkom, Bloemfontein, Harrismith, East London and Port Elizabeth, etc. Please ASK US if unsure of the availability.

Courier to door service - Anywhere in SA: R90

The delivery takes 1 to 4 days. The service covers nationawide, the extra cost may be charged to remote farms , mines or military bases.

Payment

Full purchase amount should be received and cleared in our bank account before sending goods.

Internet fraud would be the first consideration when purchasing the goods online. We have been in business since 1996 in South Africa and our company, bank accounts, telephone landline and our websites which are hosted locally and all can be tracked easily, so we can be trusted and take it easy to do business with us online.

Electronic Fund Transfer (EFT)
Banks

We prefer to EFT payment. We have bank accounts in Standard Bank, ABSA, FNB, Nedbank and Capitec Bank so that the payment can be cleared immediately when the EFT has been done with these banks.

Cash and Cheque Deposit

Cash deposit fee should be added to the purchase amount for the bank charge while cheque deposits are not accepted for long time clearance.

Third Party: Bidorbuy

The clients may purchase and pay to Bidorbuy by the link in Footer but no e-liquid with strength is available there.

Pickup and Pay in Cash

This has to be done by appointment only and in the public places of our choice.

Online Sales Procedures

To place the orders

The clients Email Us their orders and provide us the delivery address (for quote of courier cost) and the banks which will be used to pay us by EFT.

To confirm the order

We will reply the clients' email with the quotation of the orders, courier cost and our banking details of the same bank as the clients, then the clients can decide whether to pay us or not.

To finalize the deal

After the payment is received and cleared in our bank account, the parcel will be sent within 24 hours except weekends and public holidays. The emails with reference or waybill numbers will be sent to clients once the shipment is done.